Best Practices the Local Way

With Charlotte being the home to three major league teams, two minor league teams, and a host of premier brands we invite you to join us to learn about how local professional brands deliver exceptional service and create lasting memories for their internal and external guests. The guest panel will dig into topics such as customer journey or guest journey touchpoints, incentive programs, culture, and onboarding processes to mention a few. The goal is to glean best practices and what actionable steps you can take back to your venue