focuses on best practices and effective strategies for navigating the dynamic challenges of guest experience and crowd management

What is GuestX?

GuestX is IAVM’s premier conference dedicated to enhancing the guest experience. This interactive and intimate event provides attendees with exclusive insights into how various aspects of a venue influence the overall guest journey.

At GuestX, you’ll gain access to cutting-edge educational content that focuses on best practices and effective strategies for navigating the dynamic challenges of guest experience and crowd management and is curated by today’s leading industry experts. Join us to learn, network, and elevate your venue’s guest experience to new heights.

GuestX Highlights

NETWORKING

Whether you work in sports, the arts, the conference and meeting industry, or anywhere people get together, GuestX offers insider perspectives on how every aspect of your operation impacts the overall experience at your venue.

WHO IS GUESTX FOR?

GuestX is a one-of-a-kind conference for everyone invested in crafting an exceptional, safe and extraordinary guest experience.

WHAT WILL I LEARN?

GuestX provides attendees with invaluable content via skills based workshops and networking sessions that empowers them to put newly gained expertise into immediate action.

GuestX 2025 Registration

Professional Member

$699

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Professional Nonmember*

$1099

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Join & Save Professional

$1225

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*Includes one year of professional IAVM membership and event registration.

Allied Member

$1099

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Allied Nonmember*

$1499

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GuestX 2025 Schedule

*All Sessions Will Be Held at the Charlotte Convention Center Unless Otherwise Noted*

GuestX Day 1

4:00 PM
Optional Venue Tour – Charlotte Convention Center
5:00 PM – 6:00 PM
Registration & Welcome Reception

GuestX DAY 2

9:00 AM – 10:30 AM
Speakers – TBA
12:15 PM – 1:15 PM
Lunch
1:15 PM – 3:15 PM
Speaker – Collin Andersen
3:30 PM – 5:00 PM

GuestX DAY 3

9:00 AM – 10:30 AM
Speakers – Bruce Hack CPP, ADAC & Scott Malone
10:45 AM – 12:15 PM
Speaker – Collin Andersen
12:15 PM – 1:30 PM
Lunch
1:30 PM – 3:00 PM
Speaker – TBA
3:00 PM – 5:00 PM
Optional Venue Tour – Blumenthal Arts

GuestX Housing & Travel

Embassy Suites by Hilton Charlotte Uptown
401 East Martin Luther King Jr. Blvd.
Charlotte, North Carolina, 28202

A block of rooms has been reserved for conference attendees at the Embassy Suites by Hilton Charlotte Uptown. Please use this link to reserve your room within the block – International Association of Venue Managers (hilton.com)

By booking within the hotel block you will receive the below benefits

  • Complimentary breakfast buffet daily in the hotel restaurant from 6:30-9:30am
  • Complimentary evening reception to include 2 drinks daily from 5-6:30pm in the hotel restaurant
  • Complimentary Wi-Fi in your guest room

Please note the hotel block will close on January 13, 2025 or when the block is full.

Unlock Exclusive Access to Guest Experience Professionals at GuestX 2025!

Elevate your brand and engage with decision-makers in venue management at GuestX 2025.  As a sponsor, you’ll have the unique opportunity to showcase your products and services to top professionals who prioritize guest experience, safety, and innovation.

Contact us at sales@iavm.org or view the GuestX 2025 Prospectus to learn more!

Thank You To Our IAVM Global Partners

 

About IAVM

Representing public assembly venues from around the globe, IAVM’s 7,900+ active members include managers and senior executives from auditoriums, arenas, convention centers, exhibit halls, stadiums, performing arts centers, university complexes, amphitheaters and fairgrounds. IAVM’s mission is to educate, advocate for, and inspire public assembly venue professionals worldwide.

Contact Information